How Family-Run Bistro Mazaj Boosted Reservations with TopTips >

Bistro Mazaj, a cozy family-run restaurant in Alhambra, has always prided itself on its delicious home-cooked meals and warm, welcoming atmosphere. However, the family was growing increasingly frustrated with their limited success on traditional review platforms like TripAdvisor. Seeking a fresh and modern approach to boost reservations, they decided to try TopTips, a short video social media platform. After a year, the results spoke for themselves.

Owner's Perspective

As the owner of Bistro Mazaj, I can say that trying TopTips was one of the best decisions we've made. We had been relying heavily on TripAdvisor, but despite our efforts, the results were underwhelming. We needed something different, something that could really showcase what makes Bistro Bella special.

Discovering TopTips

We heard about TopTips through a friend who had seen great success with it for their business. The concept of short video reviews intrigued us, and we loved the idea of our guests creating engaging content that truly captured the essence of our restaurant. We decided to give it a try and started by integrating TopTips' marketing materials, including table displays that featured the “Check Food & Drinks” button.

Implementation and Results

We placed the table displays throughout the restaurant, inviting guests to download the TopTips app, leave a video review, and check out our food and drinks. The response was immediate. Guests enjoyed sharing their dining experiences through videos, and these authentic reviews began to attract more diners.

Within a year, we saw a remarkable increase in reservations. The “Check Food & Drinks” button proved to be a game-changer. It allowed potential customers to see our menu, check prices, and make reservations directly through the app. Our reservation numbers increased by 50%, and we gained a substantial following on TopTips.

Key Features and Benefits

Three key features of TopTips that greatly benefited Bistro Bella were:

1. Authentic User Feedback: The video reviews provided by our guests offered genuine and unfiltered feedback. This authenticity resonated with potential customers far more than traditional text reviews. Seeing real people enjoying our food and atmosphere helped build trust and credibility.

2. Enhanced Visibility: TopTips significantly increased our online visibility. The platform's algorithm promoted our videos to a broader audience, making it easier for people to discover Bistro Bella. This enhanced visibility was crucial in attracting new customers and growing our business.

3. Direct Interaction with Guests: The in-app messaging feature allowed us to engage directly with our guests. We could thank them for their reviews, address any concerns, and offer special deals or discounts. This direct interaction helped foster a sense of community and loyalty among our patrons.

Modern and User-Friendly

TopTips is incredibly user-friendly, both for us as owners and for our guests. The vertical video format is perfect for mobile viewing, making it easy for guests to create and watch videos on the go. The platform’s intuitive design ensures a seamless experience, from recording reviews to making reservations.

Conclusion

Switching to TopTips has transformed the way we engage with our guests at Bistro Mazaj. The authentic video reviews, enhanced visibility, and direct interaction have significantly boosted our reservations and overall success. After a year, we can confidently say that TopTips has helped us connect with our customers in a more meaningful and impactful way.

Statistics and Diagrams

• 50% Increase in Reservations

  
  

• Substantial Increase in Followers

  
  

Bistro Mazaj’s success story highlights the power of TopTips in enhancing guest engagement and driving business growth. Embrace the future with TopTips and watch your restaurant thrive!